Due to variations in weight, size, travel distance, and cost of our products, shipping costs will be quoted the on checkout page. Our base shipping cost is $15.00.
All orders are dispatched from our California and European warehouse.
We will accept most items that we normally hold in stock for a return only if the item/s remains unused and still in original packaging this only applies for 14days after the invoice date. You will be issued with a credit for 85% of the value of the goods (you are not refunded postage). The credit will be the lower of the price you paid for the goods or the current selling price.

We will provide you with a way of tracking all parcels sent as well as a carrier we used. We are not responsible for any goods once they leave our premises. It is your responsibility to chase up any carrier to recover for loss or damage to items.

If any goods are faulty we request that in the first instance you contact the manufacturer of the goods who will normally replace or repair the item for you. If you are unsuccessful, contact ben@sartso.com and ask for a return authority. You are responsible for costs in getting the item to us, we will return the goods to you when they are repaired / replaced.